With all the new cutting edge equipment being installed, there is one irrefutable fact, and that is that all plant needs to be cared for and looked after correctly. Maintenance is where the smart money gets spent; getting the best value out of the initial capital expenditure will revolve around getting longevity from the same equipment.
24/7, 365 Days a Year
Whichever the day and whatever the time we will respond to a call for maintenance. We look after all types of companies and tailor our packages to suit the individual requirements of each client. Our engineers are fully trained and due to the long term relationship we enjoy with most of our contract customers, they quickly become conversant with each specific item of plant on any site. Because to this, clients benefit from more efficient service by drawing on the knowledge of our service engineers.
Mitchell’s have a comprehensive bespoke computer system to ensure that all routine maintenance is carried on time in accordance with the contract. We label every item of equipment with a unique asset number which is logged on the computer database complete with a location description, model and serial numbers. We also record the quantity and type of refrigerant in each system (where possible) which in conjunction with the maintenance records can be used for the record keeping requirements of the F-Gas regulations. If there is a breakdown or failure of the equipment, by using the unique asset numer, we can be sure the engineer will be armed with the correct information to attend to the the right item of plant and will also have access to any historical records of the equipment.
System Log in
Some of our clients like to be able to view “live” service records rather than having pdf records issued to them. To cater for this it is possible to issue secure login credentials to individual site files or equipment records depending on the user requirements.
2079 Category 1 Engineers
All of our engineers attained the latest City and Guilds 2079 Refrigerant Handling qualification well in advance of the July 2011 requirement, emphasising our pro-active approach to training and industry standards.
Where possible we try to send an engineer who has previously been to site and is familiar with the equipment to minimise down time and provide the best possible service, however, the exchange of information and communication between our engineers means that when this is not possible you will still receive excellent attention.